Privacy Policy

Handloom Handicrafts Hub Last updated: August 4, 2026

Handloom Handicrafts Hub (“we”, “us”, “our”) operates the website handloomhandicraftshub.com (“Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or purchase our products, including Kashmiri Shawls, Pashmina Shawls, Kashmiri Carpets, Silicon Silk Carpets, Antique Items, Antique Jewellery, Embroidery Items, and related handloom & handicraft products, whether on a wholesale or retail basis.

By using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information you provide to us

Name, billing and shipping address
Email address and phone number
Payment / transaction details (processed securely through our payment gateway; we do not store your card details)
GST/business details (for wholesale buyers)
Any information you share with us via contact forms, WhatsApp, phone calls, or email

b) Information collected automatically

IP address, browser type, device information
Pages visited, time spent on the Website, referring website
Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders (retail and wholesale)
Communicate with you regarding orders, queries, and customer support
Send order updates, invoices, and shipping notifications
Improve our Website, products, and customer experience
Send promotional offers and updates (only if you have opted in; you may unsubscribe anytime)
Comply with legal and tax obligations
Prevent fraud and ensure Website security

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

Courier/logistics partners, to deliver your orders
Payment gateway providers, to process payments securely
Government or legal authorities, where required by law
Service providers who assist us in operating the Website (e.g., hosting, analytics)

All third parties are required to handle your information securely and only for the purpose it was shared.

4. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our Website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse Website traffic. You can disable cookies through your browser settings; however, some features of the Website may not function properly if cookies are disabled.

6. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information, subject to legal/record-keeping requirements
Opt out of marketing communications at any time

To exercise these rights, please contact us using the details in Section 9.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies separately.

8. Children’s Privacy

Our Website and products are not directed at children under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Continued use of the Website after changes constitutes acceptance of the revised policy.