Return & Refund Policy

Handloom Handicrafts Hub Last updated: August 4, 2026

At Handloom Handicrafts Hub, we take pride in our handcrafted Kashmiri Shawls, Pashmina Shawls, Kashmiri Carpets, Silicon Silk Carpets, Antique Items, Antique Jewellery, and Embroidery Items. As these are largely handmade and, in some cases, antique or one-of-a-kind products, our Return & Refund Policy is designed with these characteristics in mind. Please read this policy carefully before placing an order.

1. Eligibility for Return

We accept returns only under the following conditions:

• The product received is damaged, defective, or different from what was ordered.
• The product delivered does not match the description/images on the Website in a material way.

Return requests must be raised within 48 hours of delivery, along with:

• Order number
• Clear photos/video of the product and packaging
• Description of the issue

Note: Due to the handcrafted and often antique nature of our products, minor variations in colour, weave, texture, pattern, or finish compared to the product photo are natural and do not qualify as defects.

2. Non-Returnable Items

The following items are not eligible for return or exchange, except in cases of proven damage or wrong item delivered:

• Antique items and antique jewellery (given their unique, one-of-a-kind nature)
• Products that have been used, worn, washed, or altered
• Products without original tags/packaging
• Items purchased under wholesale/bulk orders (unless otherwise agreed in writing at the time of sale)
• Items marked as “final sale” or purchased during clearance/discount sales

3. Return Process

1. Contact us within 48 hours of delivery at +91 74480 07806 with your order details and issue description.
2. Our team will review your request and photos/video evidence.
3. If approved, we will arrange for a reverse pickup (where serviceable) or request you to ship the item back to us. Return shipping arrangements will be communicated to you.
4. The returned product must be unused, in its original condition, with original packaging and tags intact.
5. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your return.

4. Refunds

• Approved refunds will be processed to the original mode of payment within 7–10 business days of receiving and inspecting the returned product.
• For Cash on Delivery (COD) orders, refunds (if applicable) will be processed via bank transfer; you may be required to share your bank details.
• Shipping charges (if any were paid) are non-refundable, unless the return is due to our error (wrong/damaged item shipped).

5. Exchange

• If you receive a damaged, defective, or incorrect product, you may opt for an exchange (subject to stock availability) instead of a refund.
• Exchange requests must be raised within 48 hours of delivery, following the same process as returns.

6. Cancellation Policy

• Orders can be cancelled before they are dispatched by contacting us at +91 74480 07806. Once dispatched, orders cannot be cancelled and must follow the return process instead.
• Custom-made, made-to-order, or wholesale/bulk orders, once confirmed, may not be eligible for cancellation. This will be communicated to you at the time of order confirmation.

7. Wholesale Orders

Returns, exchanges, and refunds for wholesale/bulk orders are handled on a case-by-case basis as per the terms agreed upon between Handloom Handicrafts Hub and the wholesale buyer at the time of order.

8. Contact Us

For any return, refund, or exchange queries, please contact:

Handloom Handicrafts Hub 📍 865/8, Aframent, Shiroda, North Goa – 403103
📞 +91 74480 07806